Messaging program
SMS Terms and Conditions
Effective October 2, 2026
These terms govern the Nerd Available Support Messaging program operated by Nerd Available, LLC. The program provides operational messages related to requested IT support and service communications. It is not a marketing program.
How to opt in
You may opt in only by actively selecting the optional SMS-consent checkbox on a Nerd Available support request. The checkbox is not preselected. Consent is optional and is not required to submit a support request or purchase services. See the SMS consent flow.
Messages you may receive
Messages may include support-request acknowledgments, callback updates, service notifications, and security or operational alerts associated with your relationship with Nerd Available. Message frequency varies and is generally limited to four messages per support request.
Rates, delivery, and availability
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, and text messaging must not be used as the only way to report an immediate threat to life or physical safety.
Opt out and help
Reply STOP to opt out. After opting out, you may receive one confirmation message and then no further messages unless you opt in again. Reply START to re-enroll where supported. Reply HELP for assistance or call (888) 813-1808.
Privacy
Our Privacy Policy explains how we handle information. We do not share mobile numbers, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes.
Changes
We may update these terms to reflect operational, legal, or regulatory changes. The effective date above identifies the current version. Material changes will apply prospectively.
Contact us
Questions about this messaging program can be directed to Nerd Available, LLC at (888) 813-1808.