IT support for veterinary hospitals, dental and medical practices, and other businesses.
Priority dispatch for active network outages, server failures, or critical operational downtime. Submissions trigger immediate engineering routing. For after-hours requests, we review technician availability and respond via email.
$299/hour · 1-hour minimum
Call (888) 813-1808Submit your ticket through the Client portal. For urgent or after-hours help, follow your service agreement.
IT support for veterinary hospitals, dental and medical practices, and other businesses.
Submit your ticket through the Client portal. For urgent or after-hours help, follow your service agreement.
Enter the five-digit code your technician gave you on the computer that needs help.
We never initiate unprompted remote support sessions. If you receive an unexpected request claiming to be from Nerd Available, do not grant access and call (888) 813-1808 immediately.
Closed · opens today 8 AM PT
No. We provide on-demand support for non-contract clients at our posted hourly rates ($149/hr standard / $299/hr urgent). Contracted managed clients receive priority response and coverage according to their Service Level Agreement (SLA).
Submitting a request is free and requires no credit card. If we take on the work, we’ll invoice you after the troubleshooting is complete. A 1-hour minimum applies, then time is billed in 15-minute increments, and any additional time requires your approval. Invoices are sent through QuickBooks and can be paid online by credit card, ACH, or the other options shown.
Yes, we provide both. We resolve most issues remotely for faster turnaround. When on-site intervention is required across San Diego, Orange County, or Los Angeles, travel policies and dispatch timing are confirmed prior to technician arrival. San Diego visits have no trip fee, North County visits have a $49 flat trip fee, and trip fees for other areas are quoted before scheduling.
Yes. We routinely service specialized practice management systems, digital imaging hardware, and line-of-business software for healthcare providers, adhering strictly to industry compliance and data security standards. Before any work that may involve protected health information, we’ll sign a Business Associate Agreement (BAA) with your practice.
Immediate triage. For urgent tickets, an engineer reviews your submission and confirms availability within 60 minutes. Standard requests are reviewed and scheduled during standard business hours (Monday–Friday, 8 AM–5 PM PT).
Managed clients get a clear plan for their network, computers, security, and backups, so problems get caught before they disrupt your team. We work with veterinary hospitals, dental and medical practices, and other businesses.